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Yes! Just select 'someone else will pick up' during the checkout process. Store hours are also available on your Ready for Pickup email. Store hours vary and are available in the 'select store' option during checkout. Once your order is ready, we will send you a 'Ready for Pick Up' email. Items that are in stock can usually be picked up the same or next day if your order was placed near store closing or when the store is closed. The 'in-store pickup' option will be indicated on the product page and in the shopping cart if the product you’ve selected is eligible for pick up. daily in select stores)įrequently Asked Questions How do I know if an item is eligible for pick up? Open your trunk or door for order delivery (Curbside Pickup is available until 7 p.m.An associate will promptly bring your order out to you & ask for valid ID.Provide your name & vehicle make, model & color to the associate.When you arrive at the store parking lot, call the store & select option "3" from the menu OR open your app, log in & tap "I'm here".PLEASE NOTE: Prescription medication items are not available for in-store pickup. We will send you a Thank You email confirming your order was picked up. For faster service, bring your confirmation email and valid government-issued ID to the first register and an associate will retrieve your order for you. In the rare instance item(s) are not available from your order, you will receive an email letting you know. You’ll get an email confirmation once your order is placed, another one when your order is ready for pickup, and third email once your order has been picked up. The information provided will only be used for order status updates and never for marketing purposes. Need someone else to fetch it for you? During checkout, let us know the name, email and phone for your proxy. Just click 'change store' on the product detail page. You can change your store selection at any time as well as pick up items from multiple stores.
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When adding items to your cart, choose 'in-store pickup.' The first time, you’ll need to select a store. For your convenience, you can shop online and pick up at your local PetSmart.